Refund policy

Return and refund policy

You may request a return within 30 days after receiving your item. To start a return, email shopzumla@gmail.com with your order number and the reason for your request. Please do not send an item back before contacting us.

Items returned under our 30-day policy should be unused, in their original condition and packaging, with proof of purchase. If we accept your return, we will send you a prepaid return shipping label and instructions on how and where to send the item. Use the return address in those instructions.

If an item arrives damaged, faulty or incorrect, contact us at shopzumla@gmail.com as soon as possible with your order number and details of the problem so we can put it right.

For purchases covered by UK consumer cancellation rights, you may cancel within 14 days of receiving the goods and then have a further 14 days to return them, subject to any lawful exceptions. This policy does not limit your statutory rights, including your rights if goods are faulty or not as described.

Once we receive and inspect an eligible return, we will let you know the outcome. Approved refunds will be made to your original payment method. We will process the refund within the period required by applicable law; your payment provider may take additional time to show it in your account.

For questions about a return or refund, email shopzumla@gmail.com.